Omnichannel support desk

Every conversation, one desk.

WhatsApp, Instagram, Messenger, TikTok, email and live chat land in a single inbox — routed to the right team, answered first by an assistant that steps back the moment a human replies.

Open the demo desk See what it does

Demo workspace · lucia@acme.com / demo1234

Desk

Queue6

WhatsAppAssistant answering

InstagramA. Saleh took over

EmailBreaching SLA

TikTokUnassigned

The unified inbox — six channels, one queue

Six channels, one queue

The customer picks the channel. Your team keeps one place to answer, one history, one set of numbers.

Instagram

Messenger

TikTok

Live chat

What the desk does

Nineteen screens, built around the way a support floor actually runs.

Unified inboxEvery channel in one thread list, with the customer’s orders, tickets and past conversations in the panel beside it.

Routing that reads the ticketOrdered rules match category, priority and channel, then hand the ticket to the least-loaded available agent on the team that owns it.

An assistant that knows when to stopIt answers first, pauses the moment an agent replies, and hands back on one click — per channel, on your hours.

Knowledge that answersArticles feed both the assistant’s replies and the macros your agents send by hand.

Workflows & SLAFirst-response and resolution targets per priority, with breaches surfaced while there is still time to act.

Roles & permissionsTwenty-six permissions in eight groups. Give a role exactly what it needs — the API enforces it, not just the interface.

From the demo workspace

48,210Customers

1,284Conversations this week

61%Answered by the assistant

6Live channels

Seeded figures — swap in your own once you connect a channel.

Three steps to a working desk

01ConnectLink WhatsApp, Instagram, Messenger and TikTok in one hand-off; email and live chat need nothing at all.

02RouteSet the rules once. Every new ticket lands on a named team and a named agent with room to take it.

03ResolveThe assistant clears the repeat questions; your agents keep the ones that need a person.

Access, by role

Four roles ship with the workspace. Edit them, or build your own from the same twenty-six permissions.

AdministratorEverything

Everything, including people and permissions.

Supervisor

Runs the floor: routing, staffing, channels, knowledge.

Agent

Answers conversations and works tickets.

Viewer

Reads the desk without touching it.

Simple per-seat pricing

Starter

99per agent / month

For a small desk finding its feet.

Up to 5 agentsAll six channelsKnowledge base & macros

Start free

GrowthMost picked

179per agent / month

For a floor with teams and targets.

Everything in StarterRouting rules & SLA policiesAI assistant with handover

Start free

Scale

299per agent / month

For an operation that answers to numbers.

Everything in GrowthCustom roles & permissionsAPI, webhooks & audit log

Start free

Indicative pricing for the demo — set your own before you launch.

Questions

Which channels are covered?WhatsApp, Instagram, Messenger and TikTok arrive through one provider hand-off; email and live chat stay on their own transport. All six share a single queue.

Does the assistant reply on its own?Per channel, on the hours you set. It pauses the moment an agent replies to the conversation, and an agent can hand it back whenever the thread is calm again.

Can I control who sees what?Yes — twenty-six permissions across eight groups, grouped into roles you can edit. Every check runs on the API, so a hidden button is never the only thing in the way.

Where does the data live?In your own PostgreSQL database. The demo workspace runs entirely on your machine — nothing leaves it.

Open the desk and look around.

The demo workspace is seeded with real tickets, real routing and four roles to switch between.

Open the demo deskDemo workspace · lucia@acme.com / demo1234